Shipping Information
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders placed after 2:00 PM CET will be processed on the next business day. Weekend and holiday orders will be processed the following business day. During peak seasons and promotional events, additional processing time may be required.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-4 business days
- Priority Shipping: 1-2 business days
Delivery times are calculated from the shipment date and exclude order processing time. All delivery dates are estimates and not guaranteed, as carrier delays may occasionally occur due to weather conditions or other unforeseen circumstances.
Shipping Destinations
We currently ship to most European countries, including EU member states, Switzerland, Norway, and the United Kingdom. We also ship to select international destinations outside Europe. Additional customs fees, import duties, and taxes may apply to international orders and are the customer’s responsibility.
Shipping Costs
Shipping costs are calculated based on your selected shipping method, delivery destination, and package weight and dimensions. The final shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions for orders exceeding specific amount thresholds.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. You can monitor your package’s progress using the provided tracking number through our website’s order tracking system or directly on the carrier’s website.
Multiple Item Orders
If your order contains multiple items, they may be shipped in separate packages from different warehouse locations to ensure the fastest delivery possible. You will be charged only one shipping fee for your entire order, regardless of how many shipments are required to fulfill it.
Address Accuracy
Please ensure your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided during checkout. If you need to modify your shipping address, please contact us immediately through our customer service portal.
Delivery Issues
If you experience any problems with your delivery, please first check your tracking information for current status updates. For packages marked as delivered that you haven’t received, please check with neighbors and your local post office. Contact our customer service team within 14 days of the expected delivery date for assistance with unresolved delivery issues.
International Shipping Considerations
International customers are responsible for all customs declarations, import duties, and taxes. We accurately declare the full value of all international shipments and cannot mark items as gifts or alter declared values. Please check your country’s import regulations before ordering.
Holiday Shipping
During holiday periods, we recommend placing orders early to ensure timely delivery. Specific holiday shipping deadlines and cut-off dates will be announced on our website and communicated through our newsletter subscription service.
Signature Requirements
Signature confirmation may be required for certain high-value orders or deliveries to specific regions. You will be notified at checkout if signature confirmation is required for your order.
Contact Information
For shipping-related inquiries, please visit the customer service section of our website. Our support team is available to assist with tracking updates, delivery concerns, and other shipping questions during regular business hours.