Frequently Asked Questions

Products & Sizing

How do I find the right size?
We recommend consulting the specific size chart available on each product page for detailed measurements. Our sizing is generally consistent with standard European sizing. If you need assistance choosing between sizes, please contact our customer service team for personalized advice.

What is the warranty on your products?
We offer a limited warranty against manufacturing defects in materials and workmanship for a specified period from the date of purchase. The warranty covers functional issues but does not include normal wear and tear or damage from improper use and care.

How should I care for my technical gear?
Proper care extends the life of your products. Please follow the care instructions on the garment tags. Generally, we recommend using technical detergent, washing at lower temperatures, and avoiding fabric softeners. Reapplying DWR treatment periodically will maintain water repellency.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment options depending on your location. All payments are processed securely through our encrypted checkout system.

Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately through the customer service portal on our website. We can only accommodate changes if the order has not yet entered the shipping process.

Will I receive an order confirmation?
Yes, you will receive an order confirmation email immediately after your purchase is complete. This email will include your order number and a summary of your purchased items.

Shipping & Delivery

Where do you ship?
We currently ship to numerous countries across Europe and select international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout before you complete your purchase.

How long will my order take to arrive?
Delivery times depend on your location and chosen shipping method. Standard European shipping typically takes 3-7 business days, while express options are available for faster delivery. You will receive a tracking number once your order ships.

Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to monitor your package’s delivery status in real-time.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy for unworn items in original condition with all tags and packaging intact. Please initiate all returns through our online returns portal for proper processing and faster resolution.

How do I return an item?
Start the return process through our returns center on the website. You will need your order number and email address. Once authorized, you will receive a return shipping label and detailed instructions for completing your return.

When will I receive my refund?
Refunds are processed to your original payment method once we receive and inspect your returned items. Please allow 7-14 business days for the refund to appear in your account after we process it.

Sustainability

What sustainability initiatives do you have?
We are committed to sustainable practices throughout our production process. This includes using recycled materials, Bluesign® approved fabrics, and PFC-free water repellent treatments. We continuously work to reduce our environmental impact across all operations.

Are your products waterproof?
Our waterproof products use various technologies to provide protection. The level of waterproofing varies by product and intended use. Please check individual product descriptions for specific technical details and waterproof ratings where applicable.

Contact & Support

How can I contact customer service?
Our dedicated customer service team is available to assist you through the contact form on our website. We typically respond to all inquiries within 24-48 hours during business days.

Do you have physical stores?
We operate as an online retailer, which allows us to offer competitive pricing and focus on providing excellent customer service through our digital platform while maintaining lower environmental impact.