Returns

We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 30 days from the delivery date, provided the conditions below are met.

Return Conditions
To be eligible for return, items must be unused, unworn, and in their original condition with all tags attached and packaging intact. All original documentation, including the packing slip, must be included. Footwear must be tried on indoors on a clean surface. Products that show signs of wear, damage, or are not in resalable condition cannot be accepted.

How to Return
Please initiate your return through our Returns Portal at outdoors-haglofs.com/returns. You will need your order number and email address used for purchase. After completing the online return process, you will receive a prepaid return shipping label via email. Securely package your items, attach the label clearly, and drop off at any authorized shipping location.

Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. You will receive email confirmation when your refund is issued. Please allow additional time for the refund to appear in your account, depending on your financial institution’s processing times. Original shipping fees are non-refundable.

Damaged or Defective Products
If you receive a damaged or defective item, please contact our Customer Service team within 14 days of delivery. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping charges.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. The cost of return shipping will be deducted from your refund for standard returns.

International Returns
International customers are responsible for all customs fees, duties, and return shipping costs. We recommend using a trackable shipping service with insurance, as we cannot be responsible for lost return packages.

Final Sale Items
The following items cannot be returned: products marked as final sale, worn or damaged items, products without original tags or packaging, and items purchased more than 30 days ago.

Questions?
For any questions about our return policy, contact our customer service team through the support portal on our website. We’re committed to ensuring your satisfaction with our products and services.